When it's all too much, call a time out for the company's players and get on the same page.
"So, you two aren't on the same page," I offered, in an effort to soothe the raving woman on the other end of the phone line.
"The same page?" she shouted, "We aren't even in the same book! We aren't in the same universe! Last year, we agreed to expand the business," she continued, barely pausing for a breath.