Ever left a job site with a sense of doom or despair? You drive away angry with knots in the pit of your stomach, knowing you've lost control and there is nothing you can do to change your customer's attitude. While driving, you think of all the things that should have been said. The day is ruined and the evening with family is affected-all because of the attitude of your customer.
One of the key problems with subcontracting is the attitude of those you work for. There are owners, architects and superintendents you will never please. More frightful are customers whose egos are larger than life. Ego-driven customers don't care about you or your business. An ego-driven customer, in my opinion, is the scariest of them all.