Jim O. outlines the do's and don'ts of disciplinary action.
It's not what you say but how you say it that can make all the difference when it comes to correcting employees.
People who work in the trades are not known for touchy-feely sensitivity. Construction work has a tradition of gruff, straight-shooting relations between supervisors and subordinates. This culture can be summed up by some of the short phrases many of you are fond of using in orienting new employees to a job with your company: