Lately, I've gotten a tremendous amount of e-mails and letters that keep asking the same basic questions, namely, what steps should be taken to do repairs and when to patch vs. resurface. It's more than I can answer in one column, so I thought I'd use some recent repairs I've done to illustrate some options you may want to keep in mind. This month, I wanted to cover one repair in particular-an open hole. We'll cover falling plaster and the topic of when to patch or resurface the next time around.