Hyphen Solutions Establishes Customer Success Team
Designed to help improve customer advocacy, build value, and optimize the customer journey
Hyphen Solutions, a construction management software company, with over 12,000 companies subscribing to its comprehensive Builder and Supply Chain platform, announced the establishment of its Customer Success team.
A first of its kind in the home building industry, the Hyphen Customer Success team represents a stellar leap in customer service and helps clients achieve their desired outcomes and gain the greatest value through interactions with the company and its family of products. The team will be responsible for customer engagement, tracking customer success metrics and key performance indicators (KPIs), while monitoring product usage. They will also collect, organize, and manage user data to learn how to best serve Hyphen's customer base. With increased visibility into customer data and product usage, Hyphen will identify user behavior and data trends to provide valuable education and updates.
"Hyphen's entire business is focused on increasing the performance of our customers, so we want to ensure that they are getting the maximum benefit from our integrated solutions: BuildPro, SupplyPro, and BRIX," said Aaron Gray, Senior Vice President of Customer Experience. "This team will make the process of training, adoption, and daily engagement with our products as easy as possible. Hyphen is the first in the industry to offer such a program and we're confident that it will achieve the goal of delivering and maintaining outstanding customer experience."
Technology for Maximum Productivity
The new Customer Success team will be led by Jake Mirelez as part of the newly created role of Vice President of Customer Success. Mirelez was previously Hyphen's Director of Professional Services, where he was responsible for the successful delivery of all Hyphen applications.
Hyphen continues to build upon its leadership in the homebuilding supply chain management technology space by improving products with new features and applications. Hyphen Solutions unique web-based platform enables its customers to improve collaboration throughout the entire home building supply chain.
About Hyphen Solutions
Hyphen Solutions, LLC provides over 55,000 builders, installers, and manufacturers with industry-leading supply chain scheduling, procurement and collaboration solutions. Hyphen's SaaS applications deliver greater operational control, better communications and increased productivity for both home builders and their building partners who use our applications. The Hyphen Network services over 400 builder divisions which loaded more than 200,000 new homes on the system in 2017. This existing network will execute over 20 million home builder purchase orders this year totaling in excess of $27 billion in PO dollars.
Hyphen's product base includes: BuildPro for scheduling, SupplyPro for trade management, BRIX for enterprise resource planning, BuildPro Inspections for punchlist management, BuildPro Storm Water Inspections Management for SWPPP inspections, BuildPro Progress Pay for land management, Lien Release for lien waiver management, BuildPro Warranty for homeowner satisfaction, BidConnect for bidding, SupplyPro Connect for trade automation, SupplyPro Field Management Services for supplier field personnel, SupplyPro Renditions for supplier automation, and SkuSphere for product cataloging.
To learn more about Hyphen, please visit www.hyphensolutions.com.