JLG Offers Searchable Knowledge Base Article Library with Online Express
More than 400 articles to troubleshoot machine issues by code or symptom
JLG Industries, Inc. announced the accessibility of its Knowledge Base article library to rental companies and service dealers with an account in Online Express, the company’s 24/7 customer portal. Knowledge Base offers technicians the ability to search through a library of more than 400 service-related articles, by Diagnostic Trouble Code (commonly known as fault codes) or symptoms, for troubleshooting machine issues.
“All of the articles are authored by the technical experts within JLG, providing our channel partners’ technicians with highly specialized information that they don’t normally have convenient access to,” said Travis Myers, JLG’s director of customer support. “Through Knowledge Base in Online Express, JLG offers valuable, service-related content in a simple, mobile-friendly format to increase efficiencies when troubleshooting common machines issues.”