Georgia-Pacific Building Products Technical Services Now Offers Virtual Job Site Visit Technology
Technology allows faster, more accurate solution diagnosing
Georgia-Pacific now offers cutting-edge virtual job site visit technology through its technical services department. The technology, in use since January 2023, enhances the company’s customer support efforts and introduces a new tool the team can use to augment customer experience.
Utilizing a link sent to a customer’s handheld device, members of the Georgia-Pacific tech services team (with 150 years of combined experience) can stream through the customer’s device camera to get a view of the job site. Once a digital connection has been made, the Georgia-Pacific employee is able to annotate the screen, take screen shots and gain a visual perspective to better facilitate a discussion with the customer.