Thea Dudley, CEO of Pocket Protectors, speaks with Group Publisher Jill Bloom. There are some funny things that people will say when asked about outstanding money collection. In this video/podcast, Dudley outlines a list of some of the more outrageous and banal responses of what people say when asked about late bills.
Here is how to handle common payment pushbacks. In this exchange, here are what some might say and what people should say.