For the second year in a row, Simonton Windows ranks “Highest in Builder and Remodeler Satisfaction among Residential Window and Patio Door Manufacturers” in the J.D. Power and Associates 2009 Builder and Remodeler Residential Window and Patio Door Satisfaction Study. Simonton also ranked highest in similar studies conducted in 2006 and 2008 by J.D. Power and Associates.
Simonton received the highest overall ranking in the study compared with all other vinyl window and patio door manufacturers surveyed in evaluations of seven factors. The annual study is based on responses from 3,109 residential builders and remodelers. Each respondent evaluated up to two manufacturers of residential windows and patio doors.
“One of our core values at Simonton Windows is to focus on anticipating and exceeding customer expectations. Our exceptional ranking for customer satisfaction by J.D. Power and Associates --for the second consecutive year--serves as a key performance indicator for us, and echoes our strong commitment to building and remodeling professionals throughout our industry,” said Mark Savan, president of Simonton Windows. “We are honored to again receive this outstanding recognition for our products and services, and we value the confidence and trust they place in Simonton every day.
“Our consistent focus on customer satisfaction remains unaffected by the challenging economic conditions in the marketplace. Our entire organization is dedicated to providing our customers with quality products, unsurpassed customer support and complete and accurate orders in an industry-leading delivery time.”
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