CertainTeed Gypsum has announced the launch of CertainTeed Connect, a new extranet that provides customers 24/7 access to account information and a host of new online tools.
Through a secure, user-specific sign-on, customers can take
advantage of live order tracking from initial order placement to product
delivery. At each step of the process, users can print a copy of their order,
with the ability to customize the information included on the printed copy. Sales
orders for rail car shipments also include a link to track the shipment en
route with checkpoint updates and planned delivery times.
Through the site, customers also receive automatic e-mail
notifications when new invoices or statements are generated, and credit notes
can be searched quickly.
“We engaged our customers in the development of the site to
ensure we are providing the best service possible,” says John Thomas,
Director of Customer Service for CertainTeed Gypsum. “By providing an
array of online information and reporting data to customers, we are ultimately
helping them succeed, enhancing the efficiency of the procurement process.”
CertainTeed customers assisted in the development of the
site, ensuring a fast, user-friendly tool that can easily be integrated into
their routine business management activities. In response to feedback, the
company incorporated special features, such as customizable reports that
include year-to-date orders, comparisons of prior year orders and shipment
reports by product group or specific location.
ENAP, Inc., a distributor of CertainTeed products located in
New Windsor, N.Y., participated in the development of the site and is thrilled
with the capabilities it offers.
“We now have critical information at our fingertips that
allows us to better serve our customers,” says Jill Sessler, Team Leader,
Commodities at ENAP. “We can answer our customers’ questions during their
initial call to us, reducing the need for them to make multiple calls to get
the information they need.”
Rounding out the enhanced features, the site includes a news
and information section covering company
activities, product launches and industry news. Detailed product information is
also available, including pricing, complete specification submittal sheets and
material safety data sheets.
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