customer service - Page 1 | Walls & Ceilings

Michelle and Ed Richards, owners and operators ofLeed Insulation

April 2026 Cover Story

Leed Insulation & Spray Foam: Building a Legacy with Integrity, Innovation and People First

For nearly two decades, Leed Insulation & Spray Foam has blended technical expertise, ethical business practices, and a genuine care for their employees and customers.

John Wyatt

April 1, 2026

No Comments

For nearly two decades, Leed Insulation & Spray Foam has blended technical expertise, ethical business practices, and a genuine care for their employees and customers.

Legal Insights

Is AI Creating More Admin Work for Contractors?

Legal expert Trent Cotney discusses the downside to using AI when it comes to administrative tasks in the contractor workspace.

Jill Bloom

Trent Cotney

March 16, 2026

No Comments

Legal expert Trent Cotney discusses the downside to using AI when it comes to administrative tasks in the contractor workspace.

Legal Insights

The Art of Accounts Receivable

From customer vetting to payment plans, Trent Cotney outlines proven ways contractors can reduce risk, speed up collections and keep cash moving.

Tanja Kern

Trent Cotney

January 8, 2026

No Comments

Unpaid invoices are rising, and “wait and see” isn’t a strategy. In this episode, Trent Cotney shares practical ways to collect faster: vet customers upfront, track AR weekly, follow a consistent contact plan, use payment options, and know when owners should step in.

Finke Equipment Joins Merlo America’s Dealer Network

The partnership gives builders, contractors, and renewable energy companies across the Northeast industry-leading solutions with Merlo’s versatile telehandlers.

W&C Staff

December 9, 2025

No Comments

The partnership gives builders, contractors, and renewable energy companies across the Northeast industry-leading solutions with Merlo’s telehandlers.

Dear Anna: The Retention Playbook: Never Lose a Customer Again

If Walls Could Talk

Dear Anna: How Do I Never Lose a Customer Again?

Learn tips and strategies on winning over customers and making them lifelong clients

October 29, 2025

Art Unlimited CEO Anna Anderson discusses strategies from the book “Never Lose a Customer Again” and how contractors can apply them to their marketing and operations to win over customers.

Up Front: A Walls & Ceilings Editorial Column by Mark Fowler

How Contractors Can Manage Punch Lists and Avoid Costly Litigation

Decades of experience in construction litigation reveal that effective communication and managing punch lists fairly can protect contractors from disputes and financial losses.

Mark Fowler

October 28, 2025

No Comments

Decades of experience in construction litigation reveal that effective communication and managing punch lists fairly can protect contractors from disputes and financial losses.

If Walls Could Talk

Surcharging Done Right: Thea Dudley Breaks Down What Contractors Need to Know

August 18, 2025

In a candid conversation with Walls & Ceilings’ Group Publisher Jill Bloom, finance expert Thea Dudley explains the ins and outs of credit card surcharging, common mistakes contractors make, and how to communicate the changes without alienating customers.

VIDEO/Podcast

Tariffs, Immigration & M&A-What Contractors Need to Know Now

April 24, 2025

ClarkDietrich Names Brian Panuccio as President and CEO

New leader’s three-year vision includes best-in-class customer service, advancing sustainability commitments and diversifying product portfolio, among other goals.

April 1, 2025

No Comments

New leader’s three-year vision includes best-in-class customer service, advancing sustainability commitments and diversifying product portfolio, among other goals.

South Valley Drywall Holds Customer Appreciation Day

September 28, 2024

No Comments

This September, South Valley Drywall held its 29th Annual Customer Appreciation Golf Tournament for 160 of its valued customers and trade partners at Omni Interlocken Golf Club in Colorado. For the event, it partnered with National Sports Center for the Disabled and raised more than $18,000.