National Gypsum Co. announced it has introduced Web-based order request capability through its NGC4Me.com customer service extranet. 

The feature enables customers to send order request to the company’s Customer Service Center through the NGC4Me.com customer interface. The gypsum manufacturer completed a successful pilot of this process during the fourth quarter of 2008. 

“Customers have indicated an interest in placing orders through the internet,” said Jack Rech, senior director of Information Systems. “We wanted to offer customers access to that additional channel as an extension of our traditional customer service capabilities.”

“We had observed customers e-mailing orders to our Customer Service Center and determined there was significant interest in web-based order capability after conduction customer interviews and surveys,” said Bonnie Herdt, manager of Customer Service. “It is our intent to provide a superior customer service experience for our customers through their preferred channel of communications.”