To support America’s workers, Makita is offering free labor and free “round-trip” shipping for tool repairs in Makita Factory Service Centers beginning April 13, 2020 through May 31, 2020. This new service helps users get their tools repaired, without having to travel to a Makita Factory Service Center.
Here’s how it works:
STEP 1: Call: 1-800-4MAKITA (1-800-462-5482)
STEP 2: Request a pre-paid COVID-19 shipping label. A pre-paid FedEx shipping label will be sent via email to ship your tool freight pre-paid to Makita for service.
STEP 3: Take your Makita Tool to a FedEx shipping location.
STEP 4: Makita receives and repairs the tool. You pay for parts only, unless under warranty (no labor cost and no shipping cost).
STEP 5: Makita ships the tool back to you.
NOTE: Items over 70 lbs. are excluded from prepaid shipping and will still need to be brought directly to the Makita Factory Service Center. Please call the number above to contact your local Makita Factory Service Center to arrange a large item drop-off.
Open to legal residents in continental United States (excluding residents of Puerto Rico, Hawaii and Alaska).