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Bill Rogers wrote a story on customer service that struck me as “what-a-coincidence.” I recently had some work done on my home. We needed a stairway remodel and I may be a plasterer, but truly awful at finish woodworking. My wife and I got two bids, and like Bill experienced, they wanted money up front.
Redlands is a city in California, and like all cities, they are suffering through a budget crisis. Unlike other cities though, there are no lay-offs. The reason is all city employees agreed to take a 10 percent pay-cut to meet the budget shortfall.
The news about Chinese drywall omiting a
sulphur gas and corroding wiring in homes and making people ill is not what our
industry needs. It appears the problem is confined to South Florida. My question
is: Is this for real?
My question is, where is our bailout? I, like everyone I
talk to, has mixed feelings about the bailout money. For the car
companies, it would certainly hurt for them to go under. But what was
management and labor thinking? The gravy train would last forever?